RevOps Systems Support Specialist

Hello!

At Factorial we're looking for a new GTM Systems Specialist to help us boost the company to the next level.

Ready to be part of the challenge?

About the Role

We are looking for a GTM Systems Specialist to join our Global Automations team and become the go-to expert for resolving system-related requests from our Sales, Marketing, Customer Experience, and Partnerships teams.

This role is perfect for someone who loves solving puzzles, helping others, and bringing structure to chaos. You’ll be responsible for managing the ticket lifecycle —from triage to resolution—across core business systems such as HubSpot, Chili Piper, Intercom, and other GTM tools as well as key GTM processes . You will play a crucial role in keeping our GTM engine running smoothly , ensuring issues are solved fast, root causes are documented, and users are enabled with scalable solutions.

Over time, you'll also have the chance to improve automation, drive small process improvement projects , and reduce recurring issues by proactively building fixes.

Responsibilities

• Own the GTM ticket queue : triage, troubleshoot, and resolve requests efficiently.
• Support our GTM teams by solving CRM issues, automation errors, user access, routing, and field management tasks, among others .
• Document fixes and resolutions clearly to create a scalable knowledge base.
• Collaborate closely with the Automations, Data, and RevOps teams to prioritize systemic fixes over temporary patches.
• Identify recurring issues and contribute to automation or process enhancement initiatives.
• Support system testing when launching new GTM tools or updates.
• Train team members and stakeholders on system usage, new workflows, and changes .

Requirements

Nice to Have

This is a great opportunity for someone who wants to combine technical curiosity, problem-solving, and cross-team collaboration to make a real difference in how our go-to-market teams operate at scale.

Perks of being part of our team

About Factorial HR

Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions . We currently serve thousands of customers in over 60 countries, and we’ve built a super diverse and multicultural team of over 1,000 people in Barcelona, Brazil, Mexico, and the U.S.

Do you want to know more about us?

We've won awards and received outstanding customer feedback since day one. We’ve raised $120M+ in funding from world-class investors like Tiger Global, CRV, Creandum, Point Nine Capital, and K Fund.