Enterprise Support Specialist

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com , Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We're proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you.

We are looking for a Lead Domain Specialist (Enterprise Support Specialist) to join our team

The Lead Domain Specialist acts as a focal person to streamline product knowledge and domain-related projects in different features throughout the software. They maintain a high level of technical and communication skills while delivering our users with solutions by working on tickets that come in via emails, chats and calls.

Please note, this role is for the later shift, so work hours will be 12pm - 9pm CET.

Responsibilities :

Deliver outstanding customer service by swiftly resolving complex queries via primarily chat and ticket, as well as some phone

Demonstrate strong troubleshooting skills to diagnose and solve technical issues efficiently

Guide users through product features and functionality with patience and clarity

Manage a high-volume ticket queue, prioritizing based on urgency and SLAs

Contribute to and maintain our knowledge base, constantly improving our support resources

Collaborate closely with developers and technical teams to ensure customer satisfaction

Adapt quickly to changing priorities and new product updates

Identify and communicate patterns in customer issues to help improve our products and processes

Act as a customer advocate—ensuring their voices are heard and their needs are met.

Requirements :

Please note, this role is for the later shift, so work hours will be 12pm - 9pm CET

1+ years of relevant experience

Native English / Near-native speaker (or mother tongue)

Tech-savvy - strong computer skills - a must.

Familiarity with website domain concepts and building

Analytical thinking and great attention to detail

Strong verbal and written communication skills

Ability to adapt to a fast-paced, changing environment

Customer orientation and the ability to go the extra mile to engage customers

Empathetic, helpful, and positive attitude

Experience using technical tools - a plus

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.