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Customer Service Specialist with German
CybermaksimumMadrid, Comunidad de Madrid, EspañaHace 2 días
Descripción del trabajoFluency in German + good command of English. Previous customer support experience is a plus (but not required). Strong communication, active listening, and problem-solving skills. Reliability, punctuality, and eagerness to learn. Comfort working in a structured environment with sensitive financial data. Permanent, full-time contract (39 hours / week). Monday–Friday schedule, split shifts between 9 : 00–20 : 00 (rotating weekday off). On-site training at the start. Office in central Madrid (Paseo Imperial area). Career growth opportunities in an international environment.
Overview
Are you fluent in German and comfortable communicating in English? Do you enjoy helping people and solving problems? We're looking for a
Customer Support Specialist
to join a payment solutions project in Madrid.
Responsibilities
- Be the first point of contact for customers with questions about their corporate payment services.
- Handle inbound calls and emails in German (80%) and English (20%).
- Support clients with issues related to cards and transactions.
- Provide clear information and guide customers through problem resolution.
- Log interactions and follow internal case management procedures.
- Maintain high customer satisfaction with empathetic, solution-oriented communication.
Qualifications
What’s on Offer
Interested? Apply now and start your next chapter in Madrid
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Customer Service Specialist • Madrid, Comunidad de Madrid, España
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