Community Manager & Consumer Care Specialist with German

Overview

Community Manager & Consumer Care Specialist with German. This position coordinates and manages direct communication through all digital channels in a proactive way to maintain customer satisfaction in line with the needs of our customers.

Responsibilities

• You will manage the monthly calendar for our client's social networks, acting as the interlocutor to resolve doubts.
• You will publish the monthly content plan, respond to all comments and queries, strengthen links with consumers, and detect possible trends or topics of interest.
• Manage channels across social networks and customer care via email and phone.
• Promote content on networks.
• Proactively participate in team meetings to report project status and contribute to content creation.
• Produce monthly quantitative and qualitative reports on Social Media and Care performance.
• Research new trends in RRSS to contribute to content for brands and current clients.

Who you are

Benefits

Hybrid Way Of Work

The Hybrid Way of Work (HWoW) promotes a Hybrid Mindset combining face-to-face and remote work to achieve objectives with high productivity and quality. Face-to-face activities should have a clear objective, with flexible connections for remote participation when needed.

Diversity

We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, physical or mental disability, medical condition, sexual orientation or any other characteristic.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting

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