Customer Support Specialist

Job Opportunity : We are seeking a skilled Customer Service Representative to contribute to our organization.

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We require an individual who can effectively listen to customer concerns and provide accurate information. Key responsibilities include handling customer complaints, processing returns, and ensuring customer satisfaction through timely responses via telephone and email. Additionally, the successful candidate will handle customer inquiries regarding products and applications, and process orders accordingly.

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The ideal candidate should possess strong communication skills, both written and verbal, as well as excellent problem-solving and analytical abilities. Good data entry and typing skills are also essential, particularly in word processing software such as Microsoft Office.

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Qualifications : ">

An associate's or bachelor's degree is required, with 1-2 years of experience in a similar role. Proficiency in German and English (spoken and written) is mandatory, along with good IT skills.

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Benefits : ">

This role offers opportunities for growth and development within a dynamic team environment. The successful candidate will have access to ongoing training and support to enhance their skills and knowledge.

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Other Information : ">

Please note that this job description is intended to provide a general overview of the position and its requirements. It is not exhaustive, and the company reserves the right to modify or add to the duties and responsibilities at any time.