Retail Customer Support Specialist

Customer Service Representative Job Description

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Overview :

As a key member of our customer service team, you will play a vital role in ensuring the satisfaction of our clients through effective communication and resolution of their queries.

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Responsibilities :

Answer incoming calls from boutiques and shops, addressing user demands and providing timely solutions within established Service Level Agreements (SLA).

Log call details onto call management systems, guaranteeing accurate recording and response / resolution adherence.

Develop and maintain comprehensive knowledge of products and services associated with applications specific to individual customers.

Ensure contractual SLAs are consistently met, upholding high standards of performance.

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Requirements :

1-year experience in fashion retail, with proficiency in Greek and English languages.

Strong sales techniques and exceptional customer-facing skills, enabling effective relationship-building.

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Benefits :

Full-time contract with competitive salary.

Central office location for easy accessibility.

Paid training and career development programs to support personal growth.