Customer Adoption Specialist

Job Requisition ID #25WD90764

Overview

The Informed Design Customer Adoption team ensures a high-quality product experience is delivered to customers as they learn, adopt, and use Autodesk's Informed Design workflows through virtual, in-person and on-demand content and interactions with the Adoption Team.

As a Customer Adoption team member, you will help support our customers' ability to adopt industrialized construction technology at all levels of formal Autodesk engagement. You will communicate product value appropriate for each prospect of Autodesk's solution and will lead the early stages of customer adoption activities including lead qualification, discovery and demo sessions and industry event support.

This hybrid position will report into the Sr. Manager of Business Operations.

Main Responsibilities

You will connect and engage with Informed Design customers to drive adoption for new technology and workflows virtually and in-person, engaging in hands-on troubleshooting when needed.

Responsible to roll out new Informed Design technology to our customers, to our partner network and internally across Autodesk.

Communicate industrialized construction solutions to customers at different levels, including product demos

Qualify new leads and opportunities

Attend, support and partner with cross-functional team members at industry events worldwide

Use social media networks and public forums to build personal and Autodesk brand to establish credibility and promote solutions

Minimum Qualifications

5+ years Customer Success / Account Management experience

Expertise in the Manufacturing PDM Autodesk collection

Excellent customer interaction skills

Travel domestically and internationally, up to 20%

The Ideal Candidate

Experience in manufacturing building products (furniture, windows, doors, lighting)

Construction industry experience

Experience establishing communication and engagement with prospects

Public speaking experience

Strong command of German and / or French

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here :

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