Customer Support Specialist - SaaS

Overview We’re looking for a Customer Support Advisor to join our growing team in Málaga, supporting clients across the Spain, Portugal and Italy. You’ll be the first point of contact for customers, helping them maximize the value of our SaaS software while resolving technical and operational queries with professionalism and care.

Responsibilities Provide multi-channel support (phone, chat, email) to hospitality businesses.

Resolve up to 85% of issues at first contact, escalating where necessary.

Troubleshoot software and connection issues.

Guide customers through screen-share sessions to solve complex problems.

Collaborate with internal teams to track trends and improve processes.

Contribute to help articles, training materials, and customer resources.

Requirements Based in Málaga, Spain with eligibility to work locally.

Fluent in Spanish and Italian, with excellent English (Portuguese a plus).

University degree and 3–5 years’ customer support or SaaS software support experience.

Strong problem-solving and technical troubleshooting skills.

Calm, professional communicator with the ability to simplify complex issues.

Organized, detail-oriented, and comfortable in a structured, fast-paced environment.

What We Offer Permanent full-time contract (Monday to Friday, 40 hours).

Hybrid role from our central Málaga office.

Salary up to €30,000.

25 days holiday plus national and local holidays.

Employee Assistance Programme.

A collaborative, international team culture with room to grow.

If you’re motivated, technically minded, and eager to help customers succeed, we’d love to hear from you.

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