Boutique Manager

Overview Are you a good match?

A minimum of 7 to 10 years of progressive career experience in the luxury industry.

Excellent communication skills in Spanish & English.

Must be available to work retail hours including weekends.

Strong leadership & customer service skills.

Ability to work in a fast-paced retail store environment.

Flexible mind-set with the ability to embrace changes.

Excellent analytical, organizational and interpersonal communication skills required.

Proactive approach to analysing business and human resource needs.

Ability to motivate and develop team as per Van Cleef & Arpels’ image.

What are we expecting from you?

Van Cleef & Arpels is looking for a Boutique Manager in Madrid.

He / she will be responsible for the overall management of the Madrid boutique. He / she will report to the Retail Manager and will be responsible for effectively building and implementing local strategies and directing the team to further develop sales, CRM and client service within the boutique.

Responsibilities Advising, Clienteling & Business development aligned with Maison Identity

Ensure boutique objectives achievement (turnover, clients, portfolio development).

Responsible for defining and implementing the business development strategy and boutique action plan in collaboration with Retail Manager.

Work with the Retail Manager to develop a Flagship vision and phased action plan to develop clientele and boutique business.

Partner with the CRM Manager to implement clienteling strategies to improve new clients’ acquisition and loyal clients’ retention.

Be a referent for the Maison High Jewelry, Jewelry and watchmaking know-how and develop general knowledge on the competition.

Ensure exceptional client experience and maintain the highest degree of courtesy and professionalism.

Uphold Van Cleef & Arpels image by maintaining professional demeanour at all times and be an ambassador for the Maison inside and outside of the boutique (set up partnerships, close contact with other brands, Hotels, private clubs, etc.).

Proactive and close collaboration with CRC Ambassadors and Online retail team.

Manage and develop team

Support and challenges team members to reach targets through boutique floor presence, coaching, 1-to-1 meetings, feedback, and training, in coordination with the Training Manager.

Set, implements, and monitors individual and collective sales and development plans for the team based on retail KPIs such as sales, transformation rate, average basket and other Retail & CRM targets.

Animate the boutique through regular team meetings (daily, weekly, monthly etc), ensuring that staff is aware of the targets and client experience best practices.

Ensure that administrative and HR tasks are being managed.

Define sharing of roles and responsibilities in the boutique.

Actively recruit, maintain talent pipeline and integrate new team member (Induction, insertion in the team, trial period validation).

Boutique Operations

Ensure compliance with Group’s policies & enforce Maison’s commercial rules.

Overview safety & security of the team, stock & premises.

Ensure that all operating procedures are strictly adhered to (stock management, product handling, security, audits, financial processes etc) through management of stock and Sales Administrator as well as full sales team.

Manage daily set up and break down of boutique for opening / closing, as needed.

More than a role.... We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with training on our history, know-how and creations.

The recruitment process Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview.

Along the recruitment process you will meet our Managing Director for the Market, the Retail Director Europe-CIS, the Human Resources Director Europe-CIS and the President Europe-CIS.

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