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Customer Success Associate
Universia EspañaMadrid, Comunidad de Madrid, EspañaHace 21 días
Descripción del trabajoDefine and implement client activation and engagement strategies. Coordinate and lead communication events and webinars. Provide day-to-day support to our clients, ensuring they maximize the value of our product. Implement B2C communications with our end-users to drive engagement. Introduce new initiatives that will enhance the client experience. Manage client relationships, including addressing concerns and identifying opportunities for upsell. Monitor client metrics and provide insights to improve overall satisfaction and retention. Suggest improvements in the way we work to enhance client outcomes. Full-time contract with a base salary of 25,000€ + 5,000€ in variable. The opportunity to join a fast-growing startup - we recently raised 10M€ to keep expanding! Plenty of room for personal and professional development. A clear career plan so that if you perform well, you can get promoted fast. Be part of one of the best 15 companies to work for in Spain. Employee benefits (e.g. Payflow, Health insurance, Streaming platforms, Gym membership, and much more). A young and ambitious team that knows when to work but also when to have fun (company events, beers, etc.). 23 days of holidays + 4 additional days off for team building events. Hybrid work environment, offering flexibility and work-life balance. 2 years of experience at a start-up, consulting firm, tech company, etc. Experience in Customer Success or in client-facing roles (Sales, etc.) Native or fluent Spanish speaking ability and legal right to work in Spain. Availability to travel A strong entrepreneurial mindset and the drive to do whatever it takes. Ability to learn quickly Strong analytical skills, and familiarity with metric-driven objectives. Excellent people and persuasion skills to engage stakeholders and achieve project objectives. Seniority level : Entry level Employment type : Full-time Job function : Management and Manufacturing Industries : Higher Education
Overview
Join to apply for the Customer Success Associate role at Universia España.
- Short Description : We are looking for a driven individual to drive the relationship with our clients within our Customer Success Team, working closely with our Head of Customer
- Location : Spain (ideally Madrid, open to Barcelona)
- Start date : July 2025
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Associate • Madrid, Comunidad de Madrid, España
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