Customer Success Account Manager

Country : Spain | State : Madrid | City : Madrid | Date Published : 10-Jun-2025 | Job ID : 44983 | Travel : up to 25% | Secondary locations : FRA Paris - Coeur Defense, France, IRL Dublin, Italy, Poland

Description

“At BMC trust is not just a word - it's a way of life!”

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

Role

BMC Software Sales Professionals have the power to transform entire organizations. With your high-energy, dedication, and passion you will focus on designing and executing a go-to-market strategy, delivering revenue growth and customer happiness. If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, gives you an environment where you would feel happy to come to work, then BMC is the place to be.

Join us as a Sales Customer Success Account Manager - CSAM - Based in Madrid (French Market)! As a Customer Success Sales Account Manager, you will lead your customers to achieve the full value of their BMC investments by helping them to identify additional Customer Success and Professional services.

Here is how, through this exciting role, you will contribute to BMC's and your own success :

• Act as the main point of contact for your customers. Following the initial subscription deal you will partner and be supported by top talented consultants; delivery leads and architects to ensure the optimization of your customers' investments as well as increasing profitable revenue for BMC.
• Work towards planning and exceeding customer success sales targets by coordinating all the sales team members to build an effective pipeline and execute each phase of the Value Selling process.
• Act as a BMC brand ambassador, both internally and externally, and build trust and confidence with customers, partners, and colleagues through integrity and professionalism.
• As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself, and be the innovator when it comes to solving everyday problems.

To ensure you’re set up for success, you will bring the following skillset & experience :

Our commitment to you

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

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