Service Request Manager

We are Métrica, a business consulting, systems integration, IT services and solutions company committed to the Information Society and technological development.

At Métrica, we are looking for a Service Request Manager with at least 4 years of experience for a project with an important client.

The ideal candidate should have the following skills and experience :

• 4+ years of experience in maintenance of web applications based on Java, ideally using Agile methodologies.
• 2+ years of experience in a Service Request Manager role.
• 1+ year of experience in Trade & Supply Chain Finance products; experience with the Confirming product is a plus.
• ITIL certification or similar service management methodology (ServiceNow).
• Proven ability to lead cross-functional teams and projects.
• Advanced knowledge of web technologies, monitoring tools, and performance analysis.
• Strong analytical and problem-solving skills.
• Experience with Agile frameworks (Scrum and Kanban).
• User-level knowledge of JIRA, Confluence, and Microsoft Teams.
• Knowledge of relational databases (SQL).
• High level of English, both written and spoken (B2+ / C1).

What do we offer?