Service Request Manager

We are Métrica, a business consulting, systems integration, IT services and solutions company committed to the Information Society and technological development.

At Métrica, we are looking for a Service Request Manager with at least 4 years of experience for a project with an important client.

The ideal candidate should have the following skills and experience :

• 4+ years of experience in maintenance of web applications based on Java, ideally using Agile methodologies.
• 2+ years of experience in a Service Request Manager role.
• 1+ year of experience in Trade & Supply Chain Finance products; experience with the Confirming product is a plus.
• ITIL certification or similar service management methodology (ServiceNow).
• Proven ability to lead cross-functional teams and projects.
• Advanced knowledge of web technologies, monitoring tools, and performance analysis.
• Strong analytical and problem-solving skills.
• Experience with Agile frameworks (Scrum and Kanban).
• User-level knowledge of JIRA, Confluence, and Microsoft Teams.
• Knowledge of relational databases (SQL).
• High level of English, both written and spoken (B2+ / C1).

What do we offer?

Permanent contract.

Flexible compensation.

Training in areas of interest.

Hybrid work from Málaga.

Competitive salary.

At Métrica, we want to help you find the change you’re looking for.

If you think you’re a good fit, apply now or contact us!