Service Delivery Manager

If you like technology, innovative and different projects, your place is here. If you don't know us yet, we are a global technology provider offering a complete portfolio of solutions in Payment, Mobile, Data, and Identity Solutions. With 65 years of global experience, we have built a solid legacy that continues to grow. We are more than 4,000 employees across 16 countries, working to create a more trustworthy and secure world.

We are seeking a Service Delivery Manager for our Mobile Solutions team, responsible for ensuring the successful delivery of telecom solutions and services to clients. This includes managing the end-to-end delivery process, coordinating with various teams to meet project deadlines and milestones, and maintaining high customer satisfaction through effective communication and service delivery.

This role requires excellent customer service and communication skills to support our Operations & Support unit within the Mobile Solutions team. The position reports directly to the Solutions Support Manager, based in Madrid.

Key Job Responsibilities

• Develop and manage project plans, timelines, and budgets for telecom solution delivery.
• Liaise with clients to ensure project requirements and expectations are clearly understood and met.
• Coordinate with cross-functional teams including sales, R&D, operations, and support to ensure seamless service delivery.
• Monitor project progress, identify potential risks or issues, and take appropriate mitigation actions.
• Ensure timely and accurate delivery of services, including installation, testing, and commissioning of telecom solutions.
• Provide regular status updates to clients, stakeholders, and senior management.
• Conduct regular meetings with clients to review project status, identify opportunities for improvement, and ensure client satisfaction.
• Identify and implement process improvements to enhance service delivery and customer satisfaction.
• Manage vendor relationships and third-party suppliers to ensure quality service delivery.

If you wish to apply for this position, we require the following qualifications :

What We Offer

If you meet the qualifications and are passionate about delivering exceptional customer service, we encourage you to apply through LinkedIn or send your application to :

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