Global Customer Service Representative - Dutch Speaker

As a Dutch-speaking customer service expert, you will be the primary point of contact for clients in the Netherlands. Your key responsibility is to address customer inquiries, provide support with booking upgrades, and finalize reservations.

Your key duties as a customer service representative will include :

• Handling incoming calls from Dutch-speaking clients
• Assisting customers with booking upgrades and reservation support
• Providing accurate information and ensuring high-quality service
• Applying a commercial mindset to convert inquiries into sales opportunities
• Working with internal tools and systems to manage customer cases
• Collaborating with the team to continuously improve service delivery

Key skills and qualifications required for this role :