Telco Incident Manager

✦ About our client

Our client is a fast-growing start-up that is transforming how travelers connect to the internet abroad. Since 2018, they’ve provided peace of mind to travelers in more than 200 destinations worldwide. With a young, international team of over 500 people working remotely across the globe, the company is dedicated to delivering seamless, stress-free digital experiences for global travelers.

✦ About the role

Our client is looking for a Telco Incident Manager to lead the management of telecommunications incidents, service monitoring, and technical projects within a dynamic, international B2B carrier environment.

In this role, you’ll coordinate and drive incident resolution across internal teams and external providers in both English and Spanish, ensuring the high availability and performance of telco services. You’ll also take a leadership role in managing provider interfaces, improving processes, and shaping tools and strategies within a collaborative and blameless culture.

✦ Responsibilities

• Lead and coordinate telco-related incidents from detection to resolution, including post-mortem analysis.
• Manage communication through ITSM tools and direct coordination with vendors and internal teams.
• Monitor service health and drive continuous improvements to maximize uptime and performance.
• Manage technical interfaces with telco providers and monitoring systems.
• Document incidents, processes, and improvements using tools like Google Workspace and Atlassian.
• Lead or support telco-focused technology projects.
• Provide technical mentoring and promote knowledge sharing across internal teams.
• Represent Carrier Operations in cross-team initiatives to ensure telco integration aligns with business goals.

Requirements

What you need to succeed

Languages :

Education :

Experience :

Mindset & Skills :

✦ Working conditions

Benefits