Chief Incident Manager

Overview IT Incident and Problem Analyst Position. We are seeking a skilled professional to manage critical IT incidents, problems, and changes in large infrastructures. The ideal candidate will have experience in supervising IT Incident Management operations with focus on Major Incidents (Priority 1 and 2), ensuring high-quality troubleshooting and remediation actions, coordinating with IT and business stakeholders, and managing the Problem Lifecycle end-to-end.

Responsibilities Active supervision and monitoring of IT Incident Management operations with a focus on Major Incidents.

Troubleshooting and remediation actions execution at a high level of quality following Incident Management processes, procedures, policies, and rules.

Crisis management coordination and communication with IT and business stakeholders during incidents.

End-to-end management of the Problem Lifecycle for open tickets, including proactive Root Cause Analysis and follow-up on remediation actions.

Regular delivery of Incident / Problem / Change reports to IT Management.

Qualifications Experience in managing critical IT incidents, problems, and changes in large infrastructures.

Strong knowledge of ITIL frameworks and ITSM best practices.

Excellent coordination and communication skills with internal teams and business stakeholders.

Ability to handle high-pressure situations and escalate effectively.

Fluent written and spoken English language skills.

Desirable Skills Experience with IT tools like ServiceNow or Jira ticketing / incident management systems.

Familiarity with monitoring, reporting, and automation in IT operations.

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