Senior Incident Manager

WE KEEP GROWING! At Extia, we believe in purpose-driven talent. Today, we're looking for a highly experienced Senior Incident Manager to join an international project, a global leader in insurance and assistance services. If you're passionate about operational excellence, thrive under pressure, and speak both French and English natively, keep reading! Who are we looking for? ♀️♂️ Senior Incident Manager Location : Barcelona Experience : Minimum 7 years hands-on experience managing critical incidents Start date : ASAP Languages : Native-level French and English ITIL certifications are a strong plus What will you do? You will be the go-to person for handling high-priority incidents in a fast-paced, international environment. Your main responsibilities : Take full ownership of major incident management Coordinate cross-functional teams under pressure Ensure clear, effective communication with global stakeholders in both French and English Lead post-incident reviews and continuous improvement actions Participate in on-call rotations with the team Your soft skills will be just as critical as your technical know-how. We're looking for someone who is calm under pressure, detail-oriented, and an excellent communicator. What do we value? ️ ✅ Proven track record managing incidents in global organizations ✅ ITIL-based process knowledge ✅ Exceptional communication and leadership skills ✅ Native-level fluency in French and English ✅ Stable, consistent professional background (no frequent job-hoppers) At Extia, our motto is simple : First who, then what. We focus on people, growth, and purpose. Are you ready to join the journey?