Front Desk Team Member

Job Overview

The front desk representative is the primary point of contact for students, residents, and guests.

This role plays a key part in delivering an exceptional customer experience by managing the day-to-day running of the reception.

• Manage check-in and check-out processes ensuring a smooth operation.
• Build strong relationships with residents and resolve any complaints or issues promptly.
• Assist with general office duties including correspondence, emails, filing, answering telephones, and maintaining the reception area.
• Accept mail and parcels for residents and staff distributing them correctly and efficiently using the in-house system.
• Provide excellent customer service demonstrating company product knowledge and upholding core values.

Key Responsibilities

Working Hours : Monday to Sunday / Shifts / 40 weekly hours. As this role is pivotal to the organisation's success your ability to maintain a professional approach even during peak periods will be crucial.

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