Service Desk specialist

Overview

Position Overview :

We are seeking a dedicated and detail-oriented Member Service Desk Specialist to assist the Head of Member Service Desk in delivering exceptional service to our loyalty program members. The ideal candidate will ensure that our program members receive the highest standard of service regarding rewards, inquiries, and prompt communication within established service level agreement (SLA) timeframes. The position requires a bilingual approach for both written and verbal (Spanish and English).

Responsibilities

• Assist the Member Services Manager by providing top-notch service to loyalty program participants.
• Problem solve issues within the loyalty program platform, member experience and or technical issues members are experiencing.
• Address and resolve issues and inquiries from Motivforce client loyalty program members through timely email communication.
• Effectively communicate instructions and resolutions at a high functionality level to ensure member satisfaction.
• Assist with member account inquiries and provide detailed information regarding the loyalty program.
• Respond to member questions related to client program information with clarity and professionalism.
• Maintain strong knowledge of products and sales to champion core service values effectively.
• Perform additional duties as assigned by management to support the overall goals of the loyalty program.

Qualifications

Join our team and play a vital role in enhancing our loyalty program, ensuring every participant enjoys a rewarding experience

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