IT Operations Specialist

Job Overview

The role of an IT Assistant is to ensure the smooth operation and performance of all company IT systems. This involves monitoring LAN / network usage, ensuring regular backups, and maintaining system integrity.

The IT Assistant will perform preventive maintenance to minimize downtime during peak hours, log and track system issues, changes, and resolutions, and coordinate with vendors for system upgrades, support, and cost-effective procurement.

This role requires a strong understanding of IT systems, excellent communication skills, and the ability to work well under pressure.

Responsibilities

• Maintain smooth operation and performance of all company IT systems
• Monitor LAN / network usage and ensure regular backups and system integrity
• Perform preventive maintenance and minimize downtime during peak hours
• Log and track system issues, changes, and resolutions
• Coordinate with vendors for system upgrades, support, and cost-effective procurement
• Support system audits and compliance checks with the Finance Department
• Manage antivirus software deployment and virus protection updates
• Track and ensure compliance with all software licenses
• Conduct training for internal staff and IT team on system use and best practices
• Support regional and HQ IT teams on system integration and infrastructure alignment
• Ensure data security through password control, backup verification, and secure storage
• Maintain client data integrity for Sales and Marketing operations
• Provide 24 / 7 IT support availability and handle emergency issues
• Step in for IT Manager when required to manage hardware and service maintenance
• Evaluate and recommend new IT systems and equipment to enhance operations

Requirements

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