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Customer Experience Specialist
VIVLAMadrid, Comunidad de Madrid, EspañaHace 23 días
Descripción del trabajo1–2 years of experience in Customer Support, Hospitality, or similar (internships also valued). Great communication and interpersonal skills. Strong organizational skills and attention to detail. Proactivity and a positive attitude, eager to learn. Flexibility to adapt to customer needs, including some weekends. Fluent English (any additional language is a plus). Experience with customer tools (CRM, ticketing systems, etc.). Previous experience in hospitality, tourism, or real estate. Experience working in a startup or scale-up environment. We offer a competitive compensation package, including market-rate salary. We also offer unique benefits, such as : Flexibility to work from home, a city-center office, or from the beach if you prefer. One remote work week every quarter and two annual VIVLA la VIDA offsite company parties. Free lunch at the office, including a team family lunch on Thursdays and weekly All Hands with drinks. A friendly team of entrepreneurs focused on changing how people live. A purpose-driven culture with operating principles that you can help develop and enjoy, maximizing your performance. A leadership team that supports a balanced lifestyle and a work environment focused on emotional safety and mental well-being. We are a small, compact, and very senior team. The executive team has guided growth and internationalization; the team currently has about 30 people. Vivla offers a vibrant startup culture with flat hierarchies and clear core values. We value empathy, avoid arrogance, and reject empty corporate bureaucracy. We treat people like family and believe in fun, flexibility, and good perks, while recognizing that hard work is important to build something great (mental health friendly). We have a large kitchen in the office and typically cook together on Thursdays.
Overview
Join to apply for the Customer Experience Specialist role at VIVLA. VIVLA is the leading European player in second home co-ownership. We’ve created an alternative model to own, buy and enjoy second homes, with properties across locations such as Formentera, Sotogrante, Baqueira, Menorca, Ibiza or Roche. An A-star team with a +80 NPS culture. You will be part of one of the fastest growing Proptech companies in the region, with a great place to be challenged and grow as a professional.
About the role
We are looking for a Customer Experience Specialist to join our team and help ensure that our homeowners have an outstanding experience with VIVLA. You will support day-to-day operations related to owners, assisting in service coordination, bookings, and ensuring smooth check-ins and check-outs. This role is an opportunity to learn in a fast-growing startup, develop strong client-facing skills, and grow within the Customer Experience area.
What you’ll do
- Support as a point of contact for homeowners, helping them with their requests and ensuring they feel part of the VIVLA community.
- Assist in onboarding new owners and coordinate services such as bookings, welcome packs, and storage.
- Help organize check-ins and check-outs, ensuring smooth operations.
- Coordinate with housekeeping and maintenance teams to keep homes in excellent condition.
- Provide quick and friendly support for homeowner questions or special requests.
- Collect and share homeowner feedback with the team to improve processes.
- Occasionally visit VIVLA homes to support inspections and learn about property operations.
What you’ll need
Nice to have
What we offer
How is the team and our culture?
Seniority level
Entry level
Employment type
Full-time
Job function
Management, Manufacturing, and Customer Service
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Customer Experience Specialist • Madrid, Comunidad de Madrid, España
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