Manager of Account Management - UK & RoW

Hello!

At Factorial, we’re looking for a Manager of Account Management for the UK and RoW markets to lead and empower our team members within the Customer Experience organization, driving overall success and growth across these regions.

Your Mission, Should You Choose to Accept

In this role, you will report directly to the Director of Account Management Europe & RoW and lead a team of Account Managers, driving alignment across functions and leveraging data-driven insights to optimize customer satisfaction, retention, and revenue growth throughout all customer interactions.We want a strategic thinker with a strong analytical mindset, who is passionate about using data to guide decisions and influence the business direction, while fostering a culture of leadership, innovation, and high performance. Are you ready to take ownership of the bigger picture?

• Lead and mentor a team of Account Managers, fostering a culture of accountability, continuous improvement, well-being, collaboration, and excellence.
• Monitor and analyze performance metrics across teams, leveraging data insights to identify trends, forecast challenges, and drive proactive, impactful strategies at the operational and strategic levels.
• Collaborate closely with Area Managers , Talent, Product, and Sales teams to design, implement, and refine recruitment, retention, upselling, and customer satisfaction initiatives.
• Own the development and execution of innovative , data-driven strategies to maximize customer retention, activation, and revenue growth, ensuring alignment with company-wide objectives.
• Act as a key decision-maker , using qualitative and quantitative data to prioritize initiatives and resource allocation across teams.
• Promote leadership development within your direct reports (Team Lead and Account Managers), providing coaching, constructive feedback, and career growth opportunities.
• Drive cross-functional collaboration to integrate customer feedback and market intelligence into product and service improvements.

Your Profile

Perks of being part of our team

About us

Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows , centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and EEUU offices.

Our Values

Wanna learn more about us? Here are some content!

Our LinkedIn company page

Discover Factorial HR software

Our unforgettable company event

#LI-AB1