Head of Account Management

About the Client

Our client is a global fintech company offering payment solutions to businesses of all sizes. By combining innovative technology with a deep understanding of financial infrastructure, the company enables seamless, secure, and scalable payment experiences for clients across diverse industries. With a strong international presence, their products are trusted by hundreds of merchants and financial partners worldwide.

Role Overview

As the  Head of Account Management , you will play a key role in driving client success and ensuring long-term value from the company’s payment products. You will lead a growing team, foster strong relationships with key clients, and implement strategies to increase revenue and operational efficiency across the account management function.

Key Responsibilities

• Business Process Improvement : Build and optimise internal processes within the account management team, ensuring smooth collaboration with Sales, Operations, Risk, and Compliance.
• Team Structure and Development : Define team structure, responsibilities, and workflows. Develop internal playbooks and documentation for scalable team growth.
• Goal Setting and Alignment : Define department goals and KPIs in collaboration with executive leadership, aligned with the overall company strategy.
• Client Communication : Own strategic client communication, drive retention, satisfaction, and growth (upsell / cross-sell), acting as the main point of contact for key сlients.
• Performance Analysis : Monitor client activity, transaction volumes, and product usage. Identify risks and opportunities to drive account health and revenue growth.
• Data-Driven Improvements : Use client data and performance metrics to propose and implement process and product improvements.
• Reporting and Mentorship : Regularly report on team performance and key initiatives. Hire, train, and mentor account managers to ensure high performance and professional development.
• Industry Representation : Represent the company at relevant industry events and conferences to maintain visibility and foster new business opportunities.

Requirements

Key Soft Skills

What We Offer

Apply in just 2 minutes to join a company that’s shaping the future of digital payments — and lead the next chapter of account management success.