Nordic & UK Native Customer Support

Position : Nordic & UK Native Customer Support Location : Malaga, Spain Company : [Client Name] [Client Name] is a leading international company that specializes in providing high-quality customer support services to clients around the world. We are currently seeking a Nordic & UK Native Customer Support representative to join our team in Malaga, Spain. As a Nordic & UK Native Customer Support representative, you will be responsible for providing exceptional customer service to our clients in the Nordic and UK regions. Your main role will be to assist customers with their inquiries, resolve any issues they may have, and ensure their overall satisfaction with our products and services. Key Responsibilities : - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide accurate and helpful information to customers regarding our products and services - Troubleshoot and resolve customer issues and complaints - Maintain a high level of customer satisfaction and build strong relationships with customers - Escalate complex issues to the appropriate department for resolution - Keep accurate records of customer interactions and transactions - Collaborate with team members to improve customer service processes and procedures - Stay up-to-date with product knowledge and company policies to provide accurate information to customers Qualifications : - Native-level fluency in one or more Nordic languages (Swedish, Danish, Norwegian, or Finnish) - Fluent in English (written and spoken) - Previous experience in a customer service or support role is preferred - Excellent communication and interpersonal skills - Ability to handle multiple tasks and prioritize effectively - Strong problem-solving and decision-making abilities - Positive attitude and willingness to learn - Ability to work independently and as part of a team - Flexibility to work in a fast-paced and dynamic environment - Availability to work on a rotating shift schedule, including weekends and holidays Why Join Us? - Competitive salary and benefits package - Opportunities for career growth and development - Dynamic and multicultural work environment - Relocation assistance for candidates outside of Spain - Ongoing training and support to enhance your skills and knowledge - Fun team events and activities If you are a customer-focused individual with excellent communication skills and a passion for providing exceptional service, we would love to hear from you. Join our team at [Client Name] and take your career to the next level!