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Senior Hospitality Professional
beBeeCustomerCentricityMadrid, Comunidad de Madrid, EspañaHace 2 días
Descripción del trabajoMaintaining a constant presence of professionalism and emergency preparedness within the Front Desk Operations Providing impeccable, personalized quality of service to internal and external guests and crew alike Executing the vision and holding accountability over team development and performance opportunities Championing strong administrative skills and taking periodic metrics of data analysis Communicating effectively with inventory, program access, and maintenance requirements Responding to escalated guest concerns in an up-scale, considerate, professional and positive manner
Overview
Front Desk Manager Position Overview
The successful candidate will be responsible for maintaining the highest standards of service quality and ensuring seamless operations at the Front Desk.
Qualifications
- More than 4 years of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or 4-5 star hotel
- Proven track record of handling 100+ guests in a high-end hotel environment
- Experience in supervising and mentoring 30+ Team Members in Guest Services Department
- Ability to work under pressure and maintain professionalism in all interactions
- Conversational proficiency in additional languages such as Spanish, Italian, Portuguese, French or German (desired)
Responsibilities
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Senior Professional • Madrid, Comunidad de Madrid, España
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