Senior Hospitality Services Leader

Overview Job Title : Housekeeping Services Manager. We are seeking a seasoned and dedicated Housekeeping Services Manager to lead our housekeeping team.

Responsibilities Cultivate an environment that embodies exceptional cleanliness and hospitality standards.

Maintain seamless communication with the team, ensuring open collaboration and effective decision-making.

Implement strategies for delivering premium service experiences that meet and exceed guest expectations.

Take ownership of maintenance and cleanness operations, driving flawless delivery of services at the highest level.

Create a positive working environment by establishing clear performance expectations through regular feedback and coaching.

Demonstrate expertise in training, leadership development, and recognition techniques.

Requirements Two to three years of progressive housekeeping management experience in upscale environments.

Bachelor's degree in hospitality management or a related field from an accredited institution.

Extensive knowledge of cleaning techniques, safety procedures, equipment use, personal protective equipment, and job safety analysis.

Strong understanding of talent assessment, quality service standards, guest satisfaction, leadership skills, coaching abilities, and issue-solving.

Proficiency in software packages (Excel, Word, SQM, OCIMS, Fidelio, LGA, Medallia, Kronos) and financial aspects, budgeting, cost containment, planning, and future orders.

Demonstrated results-oriented management style with proven successes in operational goals, training, leadership development, recognizing overall team performance, and achieving quality service standards.

Able to communicate diplomatically, resolve problems, and negotiate amicable resolution to challenges.

Flexibility to manage, direct, and encourage a positive, dynamic, diverse housekeeping operation in a changing work environment.

About Us We offer a competitive compensation package.

A comprehensive benefits program.

Ongoing training and development opportunities.

Please note Only candidates with relevant experience will be considered. We are committed to diversity and equal opportunities.

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