Regulatory Manager

Overview

Work Location Options : Hybrid. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This Madrid-based Regulatory Manager position for the Business Enablement GMNS continental Europe team will report to the Business Enablement Director within the legal entity American Express Payments Europe, S.L (AEPE or Legal Entity), supporting the Global Merchant Network Services (GMNS or the Business) and will be in charge of Regulatory Change Management (RCM) tracking, development and governance, represent the Business in its regulatory reporting obligations, own and review first line process and policies, and manage and escalate privacy risk.

How you will make an impact in this role? It is essential that the candidate has an excellent understanding of risk management, the complex regulatory environment in which American Express operates, and knowledge of data protection and privacy regulations, with the ability to develop strong working relationships and influence delivery and outcomes at multiple levels of the organization. The role will be part of the Business Enablement team and will work closely with key stakeholders across Control Management, Operational Risk (GMNS Ops), Internal Audit Group, General Counsel Organization (GCO) and Compliance.

Responsibilities

Leadership of RCMs : Assess operational impact & build action plans in alignment with compliance and risk advisory. Own changes required.

Internal reporting of RCMs : manage internal reporting initiatives from RCMs status and be ready to deliver updates to Control Management and other stakeholders.

RCM Governance : coordinate the proper governance structure for RCMs and work closely with Compliance and other stakeholders to build a robust governance structure for tracking and updating status of RCMs, escalating high risk and high complexity RCMs as required.

Analyzing the regulatory and legal implications for applicable mandates under RCMs and supporting the Business in its implementation.

Regulatory reporting

Support the regulatory reporting team.

Prove business readiness to respond on time and in the manner to new and ad-hoc regulators requests.

Support required to escalate and hand over the issues identified when coordinating known reports in cross-border markets.

Privacy

Lead first line implications in privacy and act as business representatives in Privacy related projects and initiatives.

Follow up on key privacy risks identified and coordinate efforts from a Continental Europe perspective.

Support the Business and the second line risk management teams in privacy risk identification, escalation and implementation of solutions.

Policies reviews and refresh processes

Lead the review of first line policies and processes that require business input and / or ownership.

Manage the governance around policy refresh and uplifts and ensure first line approvals are properly documented.

Qualifications

University Degree. Legal background would be a plus.

Proven experience (8 years minimum) in designing and implementing regulatory change including analysis of regulation, risk assessment, design of policies & procedures and monitoring programs.

Knowledge of data protection regulations and privacy risk.

Extensive knowledge of the Business and risk advisory.

Comfortable in regulatory environment with a clear understanding of the complex regulatory environment in which AEPE operates.

Attention to detail and rigor given the complexities involved in the content.

Ability to build and leverage relationships with a broad range of internal and external stakeholders.

Ability to challenge and take decisions independently when required.

Proactive attitude with a business approach when addressing problem-solving situations.

Decisive self-starter with high degree of accountability, able to multi-task and prioritize across diverse and rapidly shifting or contending internal and external requirements.

Ability to develop relationships with leaders, peers, and control and compliance teams.

Previous exposure to regulatory and policy compliance activities with a strong control mindset.

Fluency in English and Spanish, both verbal and written; additional language skills are a plus.

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

Benefits

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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