CRM Manager - Spain & LATAM

CRM Manager - Spain & LATAM page is loaded## CRM Manager - Spain & LATAMremote type : Hybridlocations : Madrid, Spaintime type : Full timeposted on : Posted Yesterdayjob requisition id : JR11457On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don’t look back and submit your application before the opportunity passes you by..

• Who we are
• We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.
• Who we’re looking for
• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
• Why we need you
• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a CRM Manager you’ll be responsible for developing and implementing the CRM Strategy to increase customer lifetime value as well as optimising all Betway retention activities across sports and casino. The role will be responsible for growing the retention programme across multiple markets within the products – those being Spain, Mexico + Latin America. You will collaborate cross functionally with Trading, Country Management, Acquisition, Product, Creative and Technology teams to ensure strategy alignment. This role requires a good understanding of how to use technology and data to improve the effectiveness of CRM campaigns.
• What you’ll be doing
• As part of your role, your responsibilities will include :
• Coordinating the efforts of the Betway CRM team from the onboarding process to the retention and promotional strategy
• Ensuring all promotions and communications are aligned
• Liaising with other key stakeholders to ensure our promotions are pushed across other channels
• Implementing personalisation strategies based on a data driven approach
• Identifying gaps and develop new processes and procedures to improve the CRM team
• Identifying new innovative opportunities and industry leading CRM strategies
• Building reports to evaluate team performance based on key KPIs for Senior Management
• Creating and managing the sports event calendar
• Building a close relationship with the Customer Support team to ensure all promotional and product queries are dealt with accurately
• Managing a team of CRM Executives across multiple locations
• Working directly with Casino product and other development teams to continue putting Spain at the forefront of their thinking
• Being accountable for ensuring the key touch points throughout a customers’ lifetime are optimal
• Working with the relevant compliance and product teams to ensure all regulatory requirements are metThis job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
• Essential skills you’ll bring to the table
• The necessary skills that we require for this role include :
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Minimum of 1 year’s management experience
• CRM subject matter expert
• Strong leadership skills
• Strong analytical skills
• Self-motivated and results driven
• Proven experience creating and delivering promotional campaigns that increase revenue and improve customer retention
• Fluency in Spanish and English
• Desirable skills you’ve got up your sleeve
• It would be great if you also have some the following skills :
• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Experience working in the iGaming industry, particularly Spain
• Experience working with Salesforce Marketing Cloud and / or Adobe CDP
• Our values are non-negotiables
• Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are :
• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation
• What you’ll get back
• We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes :
• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Health Insurance
• Life Assurance & Income Protection
• Be part of that Superclass feeling.
• At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.
• Game on!
• Should you not hear from us within 2 weeks, please assume your application has not been successful.
• Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker : SGHC).
• We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive gaming experiences in a fair, safe and responsible environment.Driven by our shared vision to become the global leader in the online sports betting and casino industry, our people are forward-thinking, team-players who thrive on a collective diversity of skills and backgrounds.We provide our teams with the tools to create market-leading, cutting-edge interactive gaming experiences, from pre-game and live sports betting, to esports and casino.We bring our people

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