Communication And Crm Manager

Shape the Future of Digital Commerce with Your Visionary Expertise

About Miravia :

Miravia is an innovative e-commerce platform, part of Alibaba Group, that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward-thinking brands across diverse categories. Based in Madrid, we collaborate with global teams to develop the e-commerce platforms of tomorrow.

Your Role : We are looking for a proactive and results-driven Communication and CRM Manager to lead our product management initiatives, ensuring the best possible experience for both buyers and sellers. You will focus on identifying areas for improvement, spotting new opportunities, and bridging gaps in our platform. By drafting comprehensive business requirements, you will merge market insights with creative solutions and compelling seller narratives to drive agile development.

Key responsibilities :

• Define communication plans based on overall seller engagement strategy to reach the desired seller communication result (opening rate, satisfaction rate, engagement result etc.).
• Monitor, track, report seller communication progress and optimize communication process.
• Partnered with PD & engineering team to develop new features of seller communication tools.
• Answer, sorting & optimize questions on community.
• Develop & grow community leaders among sellers.
• Optimize the community platform.

Requirements :

a "people person" with high-energy and client oriented mindset

Application Process :

Ready to embark on this journey with us? Please send your CV in English!

Please note this role requires to work 100% from the office. Our offices are very centric tough : Metro Station Avenida de América (Madrid).

Whether you tick every box or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team.

Join Miravia, and let's shape the e-commerce landscape together!