CRM Delivery Manager

Overview CRM Delivery Manager role at Norwegian. This position is part of the CRM / Marketing & eCom department. The team works with CRM campaigns and communication strategies, collaborating with our Marketing and Sales department. This position is located in our modern offices in Barcelona.

Why Norwegian We offer more than a competitive salary and aim to reward, support and develop our people in their chosen career. We value diversity, equality and inclusion and strive to become the most loved and trusted airline in Europe.

Responsibilities Implementation and operationalization of customer segments, predictive models and triggered based communication

Creating strategies and tactics aimed at increasing customer engagement and value through multi-channel, targeted communication

Analysis of customer data and CRM communication results, drawing and presenting conclusions and recommendations in presentations or workshops

Building and evaluating business cases

Managing annual / quarterly and weekly campaigns calendar and activity levels for Norwegian and Norwegian Reward

Team management

Project management

Ideal Candidate Minimum 3 years of experience in a similar CRM role or as a CRM consultant

2+ years experience in team management

Advanced analytics skills and strong written and verbal communication

Ability to draw clear conclusions and present them to non-experts

Excellent command of English (written and oral)

Commercially oriented, analytical, proactive in using data to improve results

Benefits Travel in Europe and beyond with massively discounted employee-priced tickets with Norwegian and partner airlines

Good pensions and insurance schemes

Flexibility to work from offices or from home

Competitive salary

Opportunity to join our share saving plan

Company phone and mobile subscription covered

Food allowance

How to apply Click the Apply Now button to complete your application. Upload a recent copy of your resume. We can only accept applications submitted through our recruitment system. CV can be in English or a Scandinavian language.

Contact

Mateusz Koziol

Director CRM

Email :

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