Salesforce Business Analyst

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Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in marketing technology and customer relationship management, focusing on innovation. We are seeking a Salesforce Business Analyst.

Job Description

• Analyze requirements and design functional solutions for projects.
• Provide effort estimations and collaborate with the team and clients to meet project objectives.
• Analyze and improve application performance.
• Collaborate with technology providers when needed.
• Validate solutions against functional requirements.
• Ensure adherence to quality standards set by Omega's Technical Management.
• Generate functional documentation for projects.
• Share knowledge within Omega's community of practice.

Required Experience

What We Offer

About Us

Omega CRM, part of Merkle and dentsu, is a global digital company specializing in customer-centric solutions, technology, data, and AI. We are the largest Customer Experience Management agency in Spain, with over 23 years of experience, a diverse team, and numerous certifications. We serve industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer experiences. Our core values include Talent, Flexibility, Commitment, and Innovation, and we believe in growing together.

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