Senior Salesforce Business Analyst - Nearshore or Offshore

Overview

Salesforce Business Analyst (Sales Cloud, Service Cloud / FSL, Marketing Cloud) with a strong technical background.

Responsibilities

• Provide support for Salesforce projects and change requests from a functional standpoint.
• Gather and analyze business requirements and act as translator between the business and IT.
• Prioritize requirements based on business needs.
• Lead ongoing meetings to support project implementations, gathering critical information.
• Work closely with stakeholders (end users, technicians, and managerial staff).
• Ensure solutions meet business needs and requirements.
• Facilitate user acceptance testing.
• Ensure proper documentation of the project.
• Monitor deliverables and ensure timely completion of projects.
• Experience with Agile methodologies and tools.
• Exceptional analytical and conceptual thinking skills.
• Understand / Track all enhancement requests to include detailed needs and requirements.
• Working closely with team and team leadership to provide harmonized and sustainable solutions.
• Deep understanding of integrations (Informatica, SAP are desirable).

Experience & Qualifications

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