Front-of-House Hotel Manager

Overview Hotel Operations Manager. The ideal candidate will possess a strong background in hotel management, preferably with over 4 years of experience in front-of-house or general management roles within a boutique hotel or upscale establishment. They should be able to effectively handle large volumes of guests and lead teams of 30+ members in the Guest Services Department.

Responsibilities Maintain a high level of professionalism and emergency preparedness throughout Front Desk operations

Deliver exceptional, personalized service to both internal and external stakeholders, including guests and crew members alike

Drive the Ability to Resolve Issues vision, ensuring accountability for team development and performance opportunities

Utilize strong administrative skills to track key metrics, such as guest counts, desk volume, and behavioral analysis data

Qualifications The successful candidate will be able to respond to escalated guest concerns in a professional, considerate, and empathetic manner, actively listening to their needs and concerns.

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