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Luxury Guest Services Manager

Luxury Guest Services Manager

beBeeGuestmadrid, madrid, España
Hace 12 horas
Descripción del trabajo

Overview

Job Title : Luxury Guest Services Manager

About the Role :

The Luxury Guest Services Manager plays a pivotal role in delivering exceptional guest experiences within our staterooms, ensuring seamless premium service execution by coordinating and overseeing Stateroom Attendants' work.

Responsibilities

  • Collaborates with senior housekeeping staff to coordinate, schedule, and supervise stateroom, public areas, and open decks housekeeping functions.
  • DIRECTS, COACHES, SUPPORTS, SUPERVISES, AND EVALUATES DIRECT REPORTS TO ENSURE HIGH-QUALITY STANDARDS ARE MET.
  • Manages duty assignments, responsibilities, and workstations for staff members to optimize efficiency and productivity.
  • Develops, observes, and evaluates staff and work procedures to guarantee quality standards and service are consistently met.
  • Collaborates with senior housekeeping staff to review daily schedules, guest requirements, and guest comments to inform decision-making.
  • Responds to guest concerns in a considerate, professional, and positive manner, escalating issues as necessary.
  • Conducts regular inspections to ensure company standards are adhered to and maintained.
  • Responsible for cost containment, inventory management, and maintaining accurate records to support informed business decisions.
  • Mentors, develops, and motivates staff to strengthen their performance and prepare for future advancement opportunities.

Qualifications

  • 1-2 years of housekeeping supervisory experience in an upscale hotel, resort, or cruise line (shipboard experience preferred).
  • Minimum 1-2 years of previous cleaning experience, preferably in an upscale hotel, resort, or cruise line (shipboard experience preferred).
  • Knowledge of proper cleaning techniques, equipment use, and chemical handling to ensure a safe working environment.
  • Exceptional management, communication, problem-solving, decision-making, and interpersonal skills to foster a positive team culture.

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