Sales Customer Support

Overview

Customer Support and Administration Professionals... want to join a fast growing medtech multinational?

Responsibilities

• Provide first-line customer support to hospitals, clinics, and healthcare professionals
• Daily interaction with the Sales team to ensure coordination of team activities
• Be the first point of contact for all customer support and sales administration, including invoicing and payment coordination
• Maintain accurate customer records
• Collate technical or clinical issues to process escalations
• Support the sales team with administrative tasks
• Administration of invoices for customers, including checking orders and issuing invoices in line with guidance from the finance and supply chain department
• Coordinate payment collection from customers; healthcare entities, hospitals, clinics, etc.
• Assist in preparation of sales presentations and proposals
• Maintain and update customer databases and sales documentation
• Coordinate sales meetings and product demonstrations
• Prepare regular sales reports and dashboards
• Follow up on sponsorships, invitation letters, MATs numbers — monthly reports of the billing status

Events Support

Requirements

Seniority level

Employment type

Job function

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