Customer Support

Overview

Otovo is the market leader for solar panel installations in consumers' homes in Europe. Based in Oslo, Norway, we aim to change how we consume energy in our homes with a better, cleaner, cheaper solution : photovoltaic solar panels. Otovo has built a marketplace and proprietary tools which allow customers to obtain a turnkey budget for a solar installation in their home, while hundreds of installers around Spain and the markets we are in bid and price their services for such projects. Through our technology, we connect customers and installers to make solar more affordable and simple for everyone. By joining the Spanish team in Madrid in the early stages of the company, you will have growth opportunities to learn. Having built a profitable business in Norway, imagine what we should be able to do in sunny Spain. Come and join the solar revolution.

What you'll do

We are a digital company, however we provide extensive support to our customers via e-mail and pursue administrative tasks for them. This role entails helping the project and sales team sort through their requests for help and obtain the necessary documentation for our clients in their municipalities. All the work is on the phone or via e-mail.

• Answer promptly customer requests and questions; SLA's are key to our customers' satisfaction
• Pursue administrative documentation for installations and interact on the phone with a large number of city halls and municipalities.
• The work will be fast-paced, with lots of quick-paced interactions, and the ability to keep track of all of them is critical.
• Support our sales and operations teams in delivering great service.
• You are expected to draw heavily on communication and organizational skills, as well as an ability to keep a large number of conversations and tasks moving forward with the operations team.

In time, as the company grows in Spain, you will have the chance to help us select, train and manage a team with similar responsibilities as you on day one, so we also will look for your abilities in leading teams and managing people as you grow into your role.

Job requirements

What we're looking for : requirements

We don't expect you to be a solar expert — we'll teach you What we do look for :

Bonus points

Social Benefits

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