Head of Operations (Ecommerce) [393]

Overview

Meo Nutrition LLC is a fast-growing supplements brand focused on creating high-quality products for performance, wellness, and everyday health. The brand emphasizes convenience through features like subscribe & save, free U.S. shipping, rigorous ingredient testing, and a customer-centric experience.

The holding company also manages multiple eCommerce ventures under their umbrella, including Dermao LLC (Dermao.com) in beauty and skincare devices, Nomobark.com in pet care, and a fast-moving dropshipping business. In this role, you will primarily focus on scaling Meo Nutrition as the core business, optimize supply chains, streamline operations, and drive growth in the supplements space while providing oversight and structure for the other brands, including new product launches on Dermao.com and ongoing expansion in dropshipping.

About the Role :

We are hiring an experienced Head of Operations (Ecommerce) to oversee operations across product lines (supplements, devices, skincare), drive operational efficiency, manage key functions (fulfillment, customer service, media buying, product launches), and ensure profitability and customer satisfaction. This role is key for scaling the brand further.

This is a Full-Time remote role , with a growth path to higher leadership (COO or equivalent).

Requirements include a Head of Operations with these qualifications :

Responsibilities

• Oversee operations for product categories such as supplements, IPL devices, light therapy masks, microcurrent devices, serums.
• Launch multiple new dropshipping or product-line expansions weekly (e.g., 10 per week) or as per company strategy.
• Manage and scale customer service to ensure fast response times and high CSAT (e.g., 4.5+).
• Recruit, onboard, and manage media buyers / advertisers and virtual assistants.
• Full P&L ownership : monitor costs (manufacturing, fulfillment, shipping), manage budgets, ensure profitability.
• Oversee supply chain : reduce costs, find new manufacturers / 3PLs, ensure quality, avoid stockouts.
• Weekly reporting of KPIs and progress : units sold, return / defect rates, profit margins, ad spend ROI, customer feedback metrics, etc.
• Contribute to 10% of net new revenue over baseline with significant upside as the brand scales.
• Path to COO / senior operational leadership role as the company expands.
• Weekly coaching with industry experts (operations, marketing, eCommerce).
• High impact / ownership over processes and operations.

Requirements

What this Position Is Perfect For If…

Our hiring process includes a questionnaire, a video interview, and two 1-on-1 interviews. Thank you for considering this position; we look forward to hearing from you.

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