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German Speaking, Mainframe Customer Success Specialist

German Speaking, Mainframe Customer Success Specialist

BMC SoftwareMadrid, Madrid, España
Hace 7 días
Descripción del trabajo

Country

Spain

State

Date Published

08-Jul-2025

Job ID

45240

Travel

You may occasionally be required to travel for business

This role can be based remotely in Spain

Looking for details about our benefits?

Description and Requirements

Overview At BMC trust is not just a word - it's a way of life"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy

The Customer Success Specialist (CSS) is responsible for ensuring the success of BMC Mainframe customers. The CSS will bring BMC best ideas, innovations, and capabilities to our portfolio of customers and match these to the customers' business goals, driving greater business value and executive alignment between BMC and the Customer.

As a CSS, you will be responsible for driving customer adoption and success by providing governance advice, usage / adoption recommendations, risk identification and mitigation. The end result is increased customer satisfaction, retention and expansion of the BMC footprint.

In addition to the business process and change management skills needed for the role, the CSS should possess Mainframe functional or IT expertise in combination with exceptional customer management experience at an executive level. Work closely with the entire

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Mainframe Specialist • Madrid, Madrid, España