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Customer Success Manager - H / F
MyTrafficMadrid, Comunidad de Madrid, EspañaHace 10 días
Descripción del trabajoLead quarterly business reviews with Sales Recommend, drive and execute the account plan for your portfolio, and maintain customer relationships as a trusted advisor Influence clients to become Mytraffic advocates through public speaking events, testimonials, and success stories Drive cross-functional projects, team methodologies, and automate success processes for client scalability Act as the internal voice of our clients Ensure best-in-class adoption and usage of all CS tools and reporting (Amplitude, CRM, Intercom) Location : Madrid or Barcelona Fluent in French and Spanish with strong English skills Experience : at least 4 years in a CSM role, in SaaS B2B and with a complex solution, or relevant experience in the data industry Customer-centric : you've managed an important client portfolio with key accounts and a proven track record of client satisfaction Business-oriented : you master sales cycles, anti-churn strategies and portfolio expansion Team player : you collaborate across teams and have a positive impact Challenger mindset : you question the status quo, understand and measure impact Troubleshooter mindset : you are resilient, coachable, and seek the best solutions for clients Organized : strong presentation and organizational skills; operational excellence is key Dynamic work environment with opportunities to test new technologies High impact : analyses recognized by major market players and significant client outcomes Cross-functional collaboration : you will be the link between various MyTraffic teams throughout project timelines
Overview
Join to apply for the Customer Success Manager - H / F role at MyTraffic .
Started in France in 2016, Mytraffic mission is to empower commerce professionals with the best location analytics and insights to be smarter every day and design the best experiences in physical locations. We already serve more than 500 customers across Europe and are a hyper-growing scale-up supported by a €30 million Series B fundraising round with AXA Venture Partners, Alven and Kernel Investissements (Nov 2022) for European expansion. In January 2024, Mytraffic announced the strategic acquisition of Geoblink, becoming Europe’s premier location intelligence platform.
You will work in a team of 15 Customer Success Managers and report to a Lead CSM, under the Head of Customer Success, Adei. The team will keep growing in the coming months / years. Enrich it, share your vision, and grow within MyTraffic.
To give you more details about your day-to-day at MyTraffic
Adoption and operational excellence
- Onboarding new clients (including creating clients' platform accounts)
- Build a usage-centric approach of the platform, and monitor user adoption
- Proactively measure and follow portfolio performances to anticipate and mitigate critical situations
- Collaborate with product team to share customer feedback, deploy new use cases and enrich customer experience
- Conduct monthly meetings with clients to ensure platform adoption is established
- Respond to client requests in a timely manner and advise on best practices (e.g., platform trainings)
Account and Business Planning
Contribute to CSM team structure and customer outreach
About You
What We Offer
The Recruitment Process
30 min with our Talent Acquisition
30 min with your future manager
45 min Business case
45 min Values Interview
30 min with our N+2, Adei
Nous dotons le monde physique des pouvoirs du numérique. MyTraffic est une plateforme qui aide les organisations à prendre de meilleures décisions d'investissement plus précises et plus sûres pour leurs lieux physiques.
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Customer Manager • Madrid, Comunidad de Madrid, España
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