Team Manager, Customer Success

Overview At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. We take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work.

Your Role as a Team Manager of Customer Success Manager :

As a Manager of a Customer Success team, you will be responsible for hiring, training, coaching, and managing a team of new and established Customer Success Managers in a fast-paced and rapidly changing environment. You will drive KPIs, provide your team with the necessary support to execute their tasks, and lead the team to help build a world-class group that provides exceptional service to our rapidly growing customer base.

A Day in the Life of a Team Manager of Customer Success Manager :

Manage day-to-day operations, goal setting, career development, performance management, and growth of team members

Maintain a high level of team engagement and motivation

Effectively manage up to 10 team members

Serve as first escalation point for CSAT issues and employee process questions

Responsible for all of your team’s ARR

Report on churn risks and mitigation efforts