Customer Success Manager

Must be based in Spain | Please send your resume in English

Overview

Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world's best red teams. At Pentera, you'll be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing.

With over 350 team members and 1,000+ customers in more than 50 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group.

If you're looking to grow your skills, make a difference, and be part of an innovative team, Pentera is the place for you.

About the role

We are looking to hire an experienced Customer Success Manager based in Spain, who will be responsible for maintaining and expanding Pentera's relationship with a portfolio of customers in the region.

The ideal candidate would be experienced in Customer Success Management in the Cyber Security Industry, with a strong technical and commercial orientation and the ability to custom-tailor solutions for a variety of scenarios.

Passionate about delivering a great customer experience and well versed in handling complex customer needs.

A positive and energetic person with the hunger to grow business and make an impact at an organization set on becoming the number one player in the Security Risk Validation space.

Responsibilities

Operate as the lead point of contact for all matters specific to your accounts

Represent the company at customer accounts and voice customers' needs internally ensuring customer expectations are met

Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote) with customers

Forecast and track key