Home Tech Support (French)

Overview Genesis Home Technology Architects , a leader in home technology solutions, is looking for a Home Tech Support (FRENCH) to join our team in Castelldefels (#Barcelona). If you have a passion for home technology, domotics, attention to detail, and enjoy working in a collaborative and dynamic environment, we want to meet you!

Role Description

This is a full-time role for a Home Tech Support for French market , located in Castelldefels. You will be responsible for providing technical support in French and English, troubleshooting, trainings and customer service on a day-to-day basis.

Languages Skills Mandatory :

French

Optional : Spanish

German

Portuguese

Technical Knowledge Basic Home Control / Domotics

What is a centralised lighting system

Diference between a relay a dry contact input

Diference between a light switch and a Bus Keypad

KNX notions

Basic Electricity

Notions of Audio & Video

Setup a Video projector

HDMI Troubleshooting

install a multiroom audio system

Connect speakers in a Home Cinema

Setup a TV

Network

Setup a full system (router, switches, access points, PDU)

VLAN

VPN

STP

Wireless environment

Bands, channels, bandwidth

WIFI6

Troubleshooting network problems

Wireshark, Metageek

Basic Functions Process RMA

Reply to RMA in Digital Platform

Organise the Shipping / pick-up of equipment (together with Operations)

Receive the broken equipment and test

Contact the manufacturers (english communication only) to find solutions

Technical support

Chat (Digital platform or other)

Contact manufacturer (in English) to find solutions

On-job site Engineer

If the problem can not be solved by phone or remote desktop, travel to the installation to collect more data and solve the problem

Other Functions Be a trainer Online and / or Present at the training center

Rack Building and documentation

Product Feature testing

What We Offer :

An innovative environment where technology transforms how we live, work, and play.

Growth opportunities in a leading company in premium home technology.

Office located in Castelldefels

Join us and be part of the future of home technology!

Send your CV to :

Seniority level Entry level

Employment type Full-time

Job function Information Technology

Industries : Wholesale Appliances, Electrical, and Electronics

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