Tech Support Agent - French Speakers - Hybrid Work

Our Client Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a Technical Support agent, you will handle tech queries over email and chat and strive for first-contact resolution.

What you will be doing?

• Understand and respond to client's requests.
• Analyse the client's situation to reply to them quickly and efficiently.
• Identify technical incidents, apprehend them, and provide an appropriate solution.
• Offer adequate solutions with a positive approach.
• Organise product returns and follow up on exchanges and repairs.

Requirements

What skills & experience you will bring to us?

Benefits

What do we offer?

Additional Benefits :

About us!

At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether