Consumer Care Specialist

The role

This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can maintain customer satisfaction in line with the needs of our customers.

The team

You will be part of an EPIC team. You will belong to the Engagement team that has the great purpose of strengthening the relationship between brands and consumers to achieve the best interaction with our customers. The projects you will be in will have an impact on the consumer and client, achieving relationships that work at all levels. You will be part of a self-management environment that will allow you to lead new and unique projects, empowering the Innovation Leader that identifies all of us.

Responsibilities

• You will manage the monthly calendar for our client''s social networks, being the interlocutor with him to solve any doubts.
• You will be in charge of publishing the monthly content plan, answering all comments and queries received, strengthening the link with consumers, and detecting possible trends or TT that may arise.
• The channels you will manage will be social networks (Social Media) and customer care channels (Care) through email and phone.
• You will also promote some of the content on the networks.
• You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.
• You will produce monthly quantitative and qualitative reports on Social Media and Care performance.
• You will research new trends in RRSS that contribute to the creation of content for brands and / or current clients.

Qualifications

Benefits

Diversity

We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, physical or mental disability, medical condition, sexual orientation or any other characteristic. It couldn''t be clearer.

Hybrid Way Of Work

The Hybrid Way of Work (HWoW) is a way of working that will allow us to continue to drive our organizational purpose and EPIC culture. This means that we promote a Hybrid Mindset under which most or all people can establish hybrid work rhythms (combining face-to-face and remote work) in a habitual, natural way and that this does not generate frictions or tensions in the functioning of the teams to achieve their objectives. The objective is to generate high levels of productivity and quality in the services we provide to our clients, maintaining flexible and balanced work rhythms that allow us to achieve our professional and personal objectives.

We aim that face-to-face work is focused on collaborative or integration activities that allow us to maintain a sense of belonging and quality interpersonal meetings. In this sense, face-to-face activities should have an objective or purpose to be achieved and not so much routine or individual work. The dynamics of face-to-face work should be agreed upon by the teams, always ensuring that the people involved participate equally and make the best use of our offices. This means that if some people will not be present in person, they will be able to count on the necessary and sufficient connection tools to participate as well. With a Hybrid Mindset, we seek to reaffirm our culture of long-term flexibility, generate an excellent employee experience, while opening up opportunities to access the best talent and minimize unnecessary operating costs.

About the project

We are a global Customer Experience company. We use the power of data to create personalized experiences and execute strategies by creating relevant content. Our mission is to innovate and transform the way organizations engage with people, creating solutions that drive our customers'' digital transformation.

Opportunity summary

The DNA of our culture, what sets us apart and makes us unique, is the EPIC (Strategy, Purpose, Identity, Culture) model. We believe in a model of self-management, transparency and a collaborative culture. You will be in an environment that will allow you to lead new and unique projects, empowering the Innovation Leader that identifies all of us. In addition to all this, benefits such as working from home, flexible hours, 23 days of vacation, not working on your birthday, medical and dental insurance, pet-friendly policies and international internal mobility, are what you will enjoy, and much more. We invite you to live EPIC

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