Tech-Driven Healthcare Solutions Expert

Overview Immerse yourself in a dynamic and forward-thinking environment where innovation and collaboration thrive.

We are a technology-driven healthcare solutions provider with a passion for empowering our clients to be future-ready.

With us, you\'ll embark on an accelerated journey of growth and development, leveraging cutting-edge technologies to drive meaningful change in the healthcare landscape.

Our purpose is to enable healthcare organizations to achieve their goals by providing agile, nimble, and industry-leading solutions.

Job Description As a CRM Support Specialist , you will play a pivotal role in driving business outcomes through strategic direction, product feature prioritization, and evangelizing Vault CRM capabilities.

Responsibilities Establishing and monitoring KPIs to track CRM performance, adoption, and impact on field force productivity and customer engagement

Leading strategic direction, prioritizing product features, and evangelizing Vault CRM capabilities

Gathering market requirements from stakeholders, designing customer-facing solutions, and ensuring product features meet industry needs

Collaborating across departments to launch new features, manage product backlogs, and ensure quality delivery

Communicating product vision, conducting training sessions for internal and external audiences, and providing subject matter expertise for market-specific CRM workflows

Required Skills and Qualifications Bachelor\'s or Master\'s degree in Life Sciences, Computer Science, Business Administration, or related field (MBA preferred)

10–12 years of experience in product management, CRM platforms, or life sciences technology solutions

Strong knowledge of Veeva Vault CRM, Veeva Network, and OpenData platforms

Proven ability to define product vision, manage product backlogs, and deliver market-ready CRM features

Expertise in life sciences CRM workflows, customer data integration, and data quality management

Skilled in stakeholder management, gathering requirements, and aligning cross-functional teams

Experience conducting training and enablement sessions for clients and internal teams

Benefits Join a culture that values diversity, equity, and inclusion. We offer equal employment opportunities without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic.

Others Preferred certifications : Veeva CRM / Vault, Agile / Scrum (CSPO), Data Management / Governance.

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