Commercial & Customer Strategy Manager

We're seeking a Commercial & Customer Strategy Manager to join our Sales Analytics & Business team.

What are we looking for?

A visionary leader, passionate about data and with a strategic customer-centric approach. Someone capable of contributing innovative ideas to build customer loyalty, boost sales, and increase purchase frequency.

What will your responsibilities be?

• Lead and drive initiatives to improve customer-focused actions, maximizing sales and purchase frequency.
• Identify opportunities to improve sales in key categories, optimizing promotions, pricing and assortment.
• Direct the creation and development of the Data Road Map, ensuring the necessary tools for implementing action plans.
• Develop and implement strategic plans to improve customer KPIs (number of customers, frequency, number of tickets) and the growth of key product categories (sales, market share).
• Ensure the measurement of results from implemented actions and take corrective decisions in case of deviations.
• Propose differentiating actions based on data and customer feedback, to outperform the competition and drive sales and customer loyalty.
• Track initiatives in collaboration with the various involved departments, establishing clear objectives.
• Collaborate cross-functionally with other departments to develop and implement new commercial initiatives.
• Analyze results and develop high-level strategic presentations for the departments involved.
• Stay updated on market trends, analyzing the competition at national and international levels, and presenting strategic comparative reports.

What do you need to succeed?

What do we offer?

Interested? Apply now and join our team!