Commercial Operations Specialist PC

Overview

Are you a current Elekta employee? Please click here to apply through our internal career site Find Jobs - Elekta .

Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don’t just build technology. We build hope for everyone dealing with Cancer.

At Elekta, we believe every patient deserves the best care. That’s why we’re committed to developing and delivering innovative solutions that improve, prolong, and save lives. Join our mission to make precision radiation medicine accessible to everyone.

What you’ll do at Elekta

As a Service Support Specialist , you will play a key role in ensuring smooth operations across service, sales, and marketing functions. You’ll be the backbone of our customer-facing teams, supporting engineers, managers, and account teams to deliver exceptional service and operational excellence.

Key Responsibilities

Service Support :

Administer and assign engineers’ work orders and documentation.

Manage source and seeds ordering, exchanges, and logistics coordination.

Process customer spares orders, quotes, returns, and commercial shipments.

Distribute and administer TLD badges and calibrated tools.

Handle Field Change Orders (mandatory and non-mandatory).

Attend daily team meetings to prioritize workload.

Maintain engineers’ diaries and support scheduling.

Assist Regional Service Managers with Preventative Maintenance planning.

Ensure continuous customer communication and case updates.

Collaborate with Field Service Engineers to optimize service delivery.

Sales Support :

Act as the first point of contact for sales and service queries.

Qualify leads and route them to Account Managers.

Prepare and distribute quotes with Account Manager support.

Process sales orders in line with Elekta’s procedures.

Maintain accurate data in CRM and financial systems.

Coordinate with logistics and order fulfillment teams.

Set up suppliers, process POs and invoices.

Support customer training logistics and reimbursements.

Manage returns and replacements for Brachytherapy and commercial items.

Tender & Contract Management :

Coordinate tender submissions from publication to delivery.

Collaborate with sales, legal, and finance teams to ensure quality and compliance.

Manage handover from Sales to Order Fulfillment.

Ensure smooth transition of orders from Salesforce to Movex.

Handle small-value projects (e.g., Brachy Applicators).

Identify and implement process improvements to enhance customer satisfaction.

Marketing Support :

Organize local marketing events and customer visits.

Support international conference planning (e.g., ESTRO, ASTRO).

Drive improvements in customer experience during marketing interactions.

What you bring

Proven experience in service operations, sales support, or administrative coordination.

Strong organizational and multitasking skills.

Excellent communication skills, both written and verbal.

Proficiency in CRM systems (Salesforce) and ERP systems (Movex preferred).

Ability to work collaboratively across departments and with external stakeholders.

We encourage you to apply even if you don’t meet every requirement—your unique skills and experiences might be exactly what we're looking for!

Why should you join Elekta?

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. You will be part of our innovative international team and given the opportunity to learn and develop.

Benefits (Spain)

Lunch Vouchers

Medical & Life Insurance

Kindergarten Benefit (for kids below the age of 3)

Hiring process

We are looking forward to hearing from you! Apply by submitting your application and resumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

Your Elekta contact

For questions, please contact the responsible Global Talent Acquisition Partner, Nidhi Sarkar Pouestte, nidhi.pousette@elekta.com.

We are an equal opportunity employer

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.

About Elekta

Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.

We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.

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