Concierge and Events - ESP

Qualifications :

SHIPBOARD Employment type

Ability to speak English clearly, distinctly and cordially with guests.

2-3 yrs background experience as Front Desk / Receptionist in a 4 or 5

• Hotel.

Experience in handling different types of events with 80+ guests.

Guest services shipboard experience is an advantage.

Essential duties and responsibilities :

Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate.

Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment

Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage / destination related information, guest information and preferences

Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc.

As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.