Customer Service Representative for the German Market (Part-Time)

Overview Our Client is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences.

Responsibilities Customer Advocate : Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.

Product Expert : Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.

Omnichannel Specialist : Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.

Problem Solver : Analyse customer issues, identify root causes, and proactively offer personalized solutions.

Brand Ambassador : Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements Fluency in German : Demonstrated by exceptional grammar and spelling.

Advanced English Proficiency : Excellent written and spoken English communication.

Customer Service Enthusiast : Possess a genuine passion for delivering exceptional customer service.

Empathetic Communication : Ability to handle sensitive calls with empathy and understanding.

Strong Administrative Skills : Meticulous attention to detail and strong administrative skills.

Proactive Problem-Solver : A professional outlook and proactive approach to problem resolution.

Benefits Your Benefits Package

Start Date : December 2025.

Hours : 20 h / week

Work Schedule : Monday to Friday, 11 : 00 am - 3 : 00 pm

Salary : €9,279 gross per year

Holidays : 24 calendar days (pro-rata)

Work Model : Hybrid (6 days per month at the office)

Training : 1 week of full time training in the office, Monday to Friday - 9 : 00 am to 6 : 00 pm

Office Location : Barcelona (La Sagrera)

Additional Perks :

Career Growth : Ongoing training and development.

Well-being Support : Confidential counselling and resources.

Perks & Discounts : Exclusive offers and rewards.

Health Benefits : Discounted health insurance.

Skill Development : LinkedIn learning and certifications.

Referral Program : Bring a friend and get a referral bonus.

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